Air Health Group Pty Ltd ACN 637 287 560 and its related entities (Air Health, we, us) understand the importance of, and are committed to, protecting your privacy. We comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs), which regulate how we may collect, use and disclose personal information.
We collect information provided to us in connection with our:
(together the AirSmile Platform).
The AirSmile Platform is an informational tool that is designed to assist our members to make informed decisions about the dental services they purchase. AirSmile Members may use the AirSmile App to, among other things, peruse profiles of AirSmile Dentists and AirSmile Partners, compare quotes, book appointments and leave reviews.
The nature of the AirSmile App’s functionality means that we collect, handle and disclose a broad range of personal information, including health information.
‘Personal information’ is information or an opinion about you (whether true or not) that identifies you or from which your identity is reasonably identifiable.
We collect personal information about you that we reasonably need for our business functions and activities, which primarily consists of operating our AirSmile Platform.
The nature of the personal information collected and maintained by us varies depending upon who you are and the purpose we are collecting the information. If you are an AirSmile Member, we will generally collect the following types of information about you:
If you are an AirSmile Dentist, then we will typically collect information regarding your work contact details, hours of practice, pricing, photographs of your previous work, your professional qualifications, and details of your medical registration with the Australian Health Dentist Regulation Agency (AHPRA) and insurance.
We may also collect and use your personal information for activities in support of our primary business functions, such as administration, marketing, IT, legal, and customer support.
What sensitive information do we collect about you?
We may collect sensitive information about our AirSmile Members, such as medical records and treatment plans.
Sensitive information is a sub-set of personal information and includes health information about an individual. Your health information includes any information collected about your health or disability, and any information collected in relation to a health service you have received. Health information includes, but is not limited to:
We generally only collect sensitive information you provide to us directly, such as when you upload a treatment plan onto the AirSmile App. By proving us with your health information when using the AirSmile App, you consent to us using that information to match you with profiles of AirSmile Dentists. If you book an appointment with an AirSmile Dentist, we will disclose your health information to that AirSmile Dentist and the associated AirSmile Partner.
In some cases, we may collect health information about you from third parties, such as a dental practice, if you ask that third party to release medical records to us.
How do we collect personal information?
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. For example, we collect the information you provide to us when you register for an account through the AirSmile Platform, complete online forms on our Webiste, or contact us via phone or email with an enquiry, complaint or feedback.
If you subscribe to receive promotional material from us via email or SMS, we will collect information you provide us concerning your contact details and communication preferences. In certain circumstances we may collect personal information from publically available sources and third parties, such as:
If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.
Information we collect through our Website
If you use our Website, we automatically collect the following information:
Where we collect information about you in the ways described above, we do so on the basis that it is in our legitimate interests to collect and process this data for statistical purposes. We collect and process this information to ensure that our Website is functioning properly and that our user experience is to the standard that you and we expect.
You can deal with us anonymously (without giving us your name and contact details) or by using a pseudonym or nickname. If you contact us with a general enquiry we will generally not seek identifying information unless we need it to respond to your request.
If you choose to deal with us anonymously or by using a nickname, there are some things we cannot do. For example, if you do not upload your treatment plan and preferences, we may not be able to match you with an AirSmile Dentist.
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. We collect, hold, use and disclose personal information (including your treatment plan) and Metadata:
Where we use or disclose your information for statistical analysis purposes we will anonymise the data so that your identity is no longer identifiable.
We may disclose personal information between our related entities and to third parties such as:
Protection of personal information
We will hold personal information electronically in cloud storage. Air Health is primarily hosted in Australia. From time to time we may engage an overseas recipient to provide services to us, such as cloud-based storage solutions.
Air Health is committed to ensuring the protection of your personal information. The cloud-based storage solution we engage uses industry standard security technology and procedures to ensure the confidentiality of your personal information.
We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
Like most businesses, marketing is important to our continued success. We may use your personal information (such as your contact details) to send you:
We may disclose personal information to marketing agencies or service providers who are acting on behalf of Air Health for the purpose of marketing Air Health’s products and services. Your personal information may accordingly be transmitted to and stored by those service provides.
You may opt out at any time if you no longer wish to receive marketing material from us. The process for opting out depends on the form of marketing communication you are receiving. To opt out of push notification marketing, disable push notifications from the AirSmile App on your device. To opt out of email marketing, please contact us at [email protected] or use the ‘unsubscribe’ function embedded in our marketing emails. To opt out of SMS marketing, please reply ‘STOP’.
From time to time we may engage an overseas recipient to provide services to us, such as Amazon Web Services and other providers of cloud-based data storage solutions. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider.
By providing your personal information to us, you:
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. We will deal with your request within a reasonable time.
On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We will also provide you with avenues to complain about our refusal to provide you with access to the information.
We are not obliged to correct any of your personal information if we do not agree that it requires correction. If we refuse a correction request, we will provide you with a written notice stating our reasons for the refusal.
To exercise any of the above rights, please contact our Privacy Officer on the details below.
Air Health Group Pty Ltd
Address: PO Box 462 Fortitude Valley QLD 4006
Email: [email protected]smile.com
We take all complaints seriously, and will respond to your complaint within a reasonable period. You may also lodge a complaint with the Office of the Australian Information Commissioner using the contact details provided below.
Office of the Australian Information Commissioner
Address: GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: [email protected]
Last updated: 21 April 2020