FAQ’s

The Australian Privacy Act, overseen by the Office of the Australian Information Commissioner (OAIC), prohibits the transmission of patient records via normal email to uphold the privacy and security of sensitive health information. The OAIC emphasises the inherent risks associated with regular email, lacking encryption and safeguards necessary to ensure confidentiality during transmission. As outlined in the Privacy Act, healthcare providers are mandated to adopt secure communication channels to prevent unauthorised access, interception, or accidental disclosure. This restriction aligns with the OAIC’s commitment to safeguarding personal information, emphasising the importance of compliant practices to protect individuals’ privacy rights and mitigate the risk of data breaches in the healthcare sector.

Non-compliance by a dental practice with the Australian Privacy Act and OAIC guidelines for secure patient record transmission can result in severe consequences. Breaches may compromise patient confidentiality, leading to reputational damage, loss of trust, and potential legal penalties imposed by the OAIC. The compromised security may also expose patients to identity theft and fraud, posing significant risks to the dental practice’s reputation and financial well-being.

AirSmile’s Secure Correspondence prioritises stringent compliance with regulatory standards by ensuring patient health information is never included in email content, maintaining full adherence to healthcare requirements. Committed to geographically restricted data transmission, AirSmile confines patient information within Australian borders, averting international exposure during email transit.

The implementation of advanced security measures, such as dynamic link expiration after 30 days, underscores AirSmile’s dedication to fortifying security and limiting unauthorised access. The platform empowers users with proactive link deactivation options in case of input errors, actively mitigating risks and enhancing data security.

AirSmile’s tracking capabilities go beyond delivery confirmation, providing assurance through recipient viewing confirmation in critical communications.

There is no limit to the number of attachments or the number of emails you can send. Apart from the transfer of CBCT and STL files, all other files can be sent, hence accommodating most practice and patient needs.

No. Any practice with a browser and the internet will be able to receive the records you send.

At this stage there is no cost to join AirSmile, however we anticipate a minimal monthly charge will be introduced shortly for use of the Secure Correspondence feature.

All you need is to create a FREE AirSmile practice account and access to an internet web browser!

Patient Health Data Protection: AirSmile strictly adheres to regulatory standards, ensuring patient health information is never included in email content for full compliance.

Geographically Restricted Transmission: Patient data remains within Australian borders, meeting compliance requirements and preventing international exposure during email transit.

Advanced Security Measures: Dynamic link expiration after 30 days enhances security by limiting accessibility, reinforcing AirSmile’s commitment to safeguarding sensitive information.

Proactive Link Deactivation: Users can swiftly deactivate links in case of input errors, proactively mitigating the risk of unauthorised access and securing patient data.

Communication Assurance: AirSmile’s tracking capabilities confirm not just delivery but also recipient viewing, adding an extra layer of assurance to critical communications.

Encryption: Unlike most other email services, Secure Correspondence is encrypted by TLS (Transport Layer Security)